Data Privacy Protection

The KVV collects, processes and uses personal data of the customer as well as content-related usage and billing data of the customer exclusively in connection with the use of the Handy-Ticket system. The KVV processes the data in compliance with the statutory data protection regulations. The usage data generated in connection with the Internet-based sales services are deleted from the electronic system (back office) six months after successful completion of the transactions. Furthermore, the KVV is entitled to evaluate usage data in anonymous form for traffic purposes. To the extent necessary for the execution of the contract, the customer's data may be passed on to companies commissioned by the KVV.

The customer has the right at any time to obtain information about which of his data are processed and to have them deleted, blocked or corrected. In addition, the customer has the right to object to the processing of personal data. In the event of revocation, depending on the type of data revoked, this may result in the service no longer being able to be provided. In this case we will inform the customer.

The customer can assert the above rights at any time. The KVV must receive written notification of the exercise of the rights concerned.  An e-mail send to "Datenschutz@kvv.karlsruhe.de" is sufficient.

Furthermore the customer has the right to contact the data protection officer of the company or the responsible supervisory authority for data protection at any time regarding data protection issues.

Further contact details and information on data protection can be found on the company's homepage.

Link: https://www.kvv.de/en/about/legal-details/data-privacy-protection.html